Last Updated · July 2026
Not quite right? Here's how returns and exchanges work at Bhavini Chandra.
This policy covers returns and exchanges for orders placed with Bhavini Chandra. If anything here is unclear, our team is one message away.
Eligible items can be returned or exchanged within the window stated on this page, starting from the date your order is delivered.
Requests made after this window has closed can't be accepted, so we'd recommend checking your items as soon as they arrive.
To qualify for a return or exchange, items must be unworn, unwashed, unused, and in their original packaging with tags attached.
Certain items, such as customized, altered, or clearance pieces, may not be eligible for return. Any exclusions will be noted on the product page.
Reach out to our team with your order number and the item you'd like to return or exchange, and we'll walk you through the next steps.
Once approved, you'll receive instructions on how and where to send the item back.
If you'd like a different size or variant, let us know when you start your request and we'll check availability before arranging the exchange.
If the item you want is unavailable, we'll offer a refund or store credit instead.
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund.
Approved refunds are issued to your original payment method and may take a few business days to reflect, depending on your bank or payment provider.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.
For approved returns due to our error, we'll cover the cost of return shipping.
If your item arrives damaged, defective, or isn't what you ordered, contact us right away with photos and your order number so we can make it right.
We'll arrange a replacement, exchange, or full refund at no extra cost to you.
Some items, including final sale, personalized, or intimate goods, cannot be returned or exchanged for hygiene or customization reasons. These are marked clearly at the time of purchase.
As our offerings evolve, so will this policy. When we make a meaningful change, we'll update the date below.
Write to us at info@bhavinichandra.com and we'll get back to you.
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